This week Andrew and Elizabeth talk about listening. Communicators and executives spend a lot of their time talking but many of us forget to listen or don’t do it as well as we should.

Andrew and Elizabeth riff on the sad fact that an awful lot of executives really don’t communicate well, and the profound implications that can have for their organizations in terms of engagement, productivity, retention and performance.

If you're a communications professional, chances are you've wanted to harness group meetings to help elevate the effectiveness of employee communications. We sat down with Michael Goldman, President of Facilitation First to get some pointers about the pros and cons of group facilitation and professional group facilitators.