When Leaders Suck at Communications

Recent months have put many executives into the spotlight at some point to communicate with their employees, customers and others. Some have risen to the occasion to inform, engage and inspire. Many more have, well, not done those things. The sad truth is many executives are really not very...

Over-Communicating is Really Stupid

by Elizabeth Williams If had a dollar for every social media post from the past 12 weeks telling me that the best thing an organization can do in a crisis is to over-communicate, I’d be self-isolating on a yacht somewhere and hoarding really nice toilet paper. In fact, a quick...